BUSINESSWEEK ONLINE : DECEMBER 4, 2000 ISSUE
FRONTIER -- DIGITAL MANAGER Safety First Before you sign up with an application service provider, be prepared to ask plenty of questions. MANAGEMENT What's the track record of the ASP's owner? Who are its partners? HARDWARE Is your data stored on a secure, dedicated server, or is it shared by other customers? SECURITY How does the ASP ensure the security of your data--both physically and from hackers? RELIABILITY What does the ASP do to prevent downtime? Does it use redundant devices and systems? QUALITY ASSURANCE Does the ASP test for compatibility and disaster recovery? How often? CUSTOMER SERVICE Does the ASP provide continuous training and a high level of technical support? RESOURCE INVESTMENT Will the ASP continue to upgrade its systems and its own employee training? SCALABILITY Can the ASP keep up as your company grows, by adding new capabilities? _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _					Contents for Dec. 4, 2000 issue RELATED ITEMS ASPing for Trouble TABLE: Safety First ONLINE EXTRA: How to Avoid Being Bitten by an ASP INTERACT E-Mail to Business Week Online

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