BUSINESSWEEK ONLINE : NOVEMBER 20, 2000 ISSUE
BUSINESS WEEK E.BIZ -- NET WORTH

Why They're Mad


The number of complaints against online brokerage firms has been soaring in 
recent years

                                                      (number of
What Irks Customers                                   complaints)

Errors in processing orders:                              265
Problems in getting best possible price:                  254
Margin position sellouts:                                 289
Failure to process or delays in executing orders:         716
Difficulty in using account or contacting broker:         293


DATA: SECURITIES & EXCHANGE COMMISSION


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EBIZ Cover Image, link to ebiz table of contents
EBIZ Contents for issue dated Nov. 20, 2000


RELATED ITEMS
Rage against Online Brokers

TABLE: Why They're Mad

CHART: Ticked-Off Customers

TABLE: The Largest Brokers on the Net



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