| BUSINESSWEEK ONLINE : NOVEMBER 20, 2000 ISSUE | ||||||||
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| BUSINESS WEEK E.BIZ -- NET WORTH
Why They're Mad The number of complaints against online brokerage firms has been soaring in
recent years
(number of
What Irks Customers complaints)
Errors in processing orders: 265
Problems in getting best possible price: 254
Margin position sellouts: 289
Failure to process or delays in executing orders: 716
Difficulty in using account or contacting broker: 293
DATA: SECURITIES & EXCHANGE COMMISSION
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 EBIZ Contents for issue dated Nov. 20, 2000 RELATED ITEMS Rage against Online Brokers TABLE: Why They're Mad CHART: Ticked-Off Customers TABLE: The Largest Brokers on the Net INTERACT E-Mail to Business Week Online | |||
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