BUSINESSWEEK ONLINE : NOVEMBER 20, 2000 ISSUE
BUSINESS WEEK E.BIZ -- PERSONALITIES Hancock's Challenge PROVIDE HIGH-MARGIN SERVICES: Exodus ( EXDS) wants to expand from hosting others' Web sites to providing lucrative Web services. It's rolling out its first offerings now, but still playing catch-up: Exodus professional services rakes in $9,000 a month per corporate customer, vs. $80,000-plus for outfits like Loudcloud. COUNTERBALANCE THE DOT-COM FALLOUT: A slowdown in the dot-com market has dropped new Exodus customer wins in its three most recent quarters from 545 to 503 to 414. Hancock must win over more established companies. Already, Net startups have gone from 80% to less than 50% of Exodus customers. DON'T TURN OFF PARTNERS: Some 30% of new customers come from Web integrators like Scient ( SCNT), as well as software-service providers like Loudcloud. As Exodus moves into high-end services, relationships with partners are becoming strained. Hancock must navigate a delicate balance of cooperation and competition. INTEGRATE GLOBALCENTER: On Sept. 28, Exodus bought rival GlobalCenter. The deal will make Exodus the No. 1 Internet host, with 46 data centers, 2,000 salespeople, and 5,000 customers. Hancock has hired an exec to spearhead integration, but, ultimately, the job of melding the two diverse cultures falls on her. _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ BACK TO TOP					EBIZ Contents for issue dated Nov. 20, 2000 RELATED ITEMS Making Her Own Luck RESUME: Ellen Marie Hancock TABLE: Hancock's Challenge TABLE: Hancock on Hancock INTERACT E-Mail to Business Week Online

Copyright 2000-2008, by The McGraw-Hill Companies Inc. All rights reserved. Terms of Use   Privacy Notice