| BUSINESSWEEK ONLINE : NOVEMBER 13, 2000 ISSUE | ||||||||
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| TECH BUYING GUIDE
How to Hook Up with a Nerd SERVICE/
WEB ADDRESS PRICES SERVICES THE SKINNY
ALL.COM $19.95/computer/ Library of 1,000+ Rapid but some-
month, with tutorials, 24- times flawed re-
2-week free hour live tech sponse to hardware
trial chat, remote and software
diagnostics problems, and
www.all.com Mac users are out
of luck
EXP.COM 2 cents to $2/ E-mail and phone Hit-or-miss, with
minute, nego- support from many specific cat-
tiable, most self-styled egories but few
around 75 cents experts, free verifiable creden-
www.exp.com discussion groups tials
EXPERTCITY.COM Negotiable. Users Real-time chat Desktop streaming
request bids and with freelance tool can help pin-
offers come back experts, who can point problems,
in minutes remotely take over but novelty wears
users' computers off fast with
www.expertcity.com wrong "expert"
PCSUPPORT.COM $36.50/year, with 24-hour tech chat, Best bang for the
2-week free trial 4-hour response buck, with fast
to email, free response time,
library and deep and useful
www.pcsupport.com software tools knowledge base
DATA: BUSINESS WEEK, COMPANY REPORTS
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