| BUSINESSWEEK ONLINE : NOVEMBER 13, 2000 ISSUE | ||||||||
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| TECH BUYING GUIDE
How the Warranties Stack Up FREE
MANUFACTURER PHONE SUPPORT: ADDITIONAL PHONE REPAIRS UNDER
HARDWARE/SOFTWARE SUPPORT BASIC WARRANTY
APPLE 90 days/ $49/call; 3 years 1 year; Apple
COMPUTER 90 days for $149 pays shipping to
(AAPL) service center
COMPAQ 1 year/ $149 for 3 years 1 year; Compaq
COMPUTER 90 days pays shipping
(CPQ) to service
center
DELL life of PC/ software: $99 1 year in-home
COMPUTER 30 days for 2 years service
(DELL)
GATEWAY lifetime/ $79 for 2 years, 1 year in-home
COMPUTER minimum 90 days $99 for as long as service
(GTW) you own PC
HEWLETT- 1 year/ hardware: $255 for 1 year; HP pays
PACKARD 30 days 3 years,including shipping to
(HWP) repair service center
IBM 30 days/ $35/call; $89 1 year; IBM pays
(IBM) 30 days for three calls shipping to
service center
DATA: COMPANY REPORTS
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