ISSUE DATE: SEPT. 11, 2000

FRONTIER Magazine
Stories and related tables, charts, photos, and sidebars are available ONLY to paid Business Week subscribers (click here to subscribe). SELECTED stories and online extras (preceded by a •) are made available free to online viewers over a period of time. If you'd like to receive a print subscription to Frontier, click here to see if you qualify.

COVER STORY

Saving A Troubled Brand
When Anne Robinson came to Caswell-Massey, she inherited 200 years of tradition--including decades of management mistakes that had it on the brink of ruin. How to restore luster to a relic

ONLINE EXTRA: When It's Time to Call a Turnaround Specialist
Turnaround artist Renee Fellman tells how she brings companies back to life
ONLINE EXTRA: Crunch Time
Not worried about a big rival eating your lunch? Look what happened to Guiltless Gourmet after Frito-Lay entered its market

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FRONTIER -- FEATURES

Credit Markets 2000
In these flush times, small businesses find borrowing easier than ever. But cheaper than ever? No. Plus: Clicking for Cash The pros and cons of turning to online lenders

ONLINE EXTRA: Small Biz's Borrowing Behavior
A new quarterly survey aims to track where and how small-company owners get their loans
ONLINE EXTRA: Search for Capital Online
Check this free database for lenders and investors

No One Left To Hire
Paroled prisoners, stubborn slackers, recent high school grads: with sub-4% unemployment, the labor pool is looking unusually murky. Here's how some small companies are managing the new hires they normally wouldn't even interview

ONLINE EXTRA: There is No One to Hire
No one talks about discouraged workers anymore - now it's discouraged employers
ONLINE EXTRA: What's Cookin' on Today's Menu of Worker Benefits
A look at the perks that employers are offering now
ONLINE EXTRA: Send Tech Help -- Fast!
A new survey finds smaller companies are less able to compete for the dwindling pool of techies


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FRONTIER -- IN BOX

MBAs vs. entrepreneurs, sky-high credit-card fees, Elizabeth I's management savvy, and more
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FRONTIER -- TRENDS

Better? Not Patently
New patent laws will prevent half-baked ideas from being rewarded, but approvals may come slower

ONLINE EXTRA: Laying Claim to Your Ideas
A brief guide to getting started on patents, copyright or trademarks


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FRONTIER -- WHO'S HOT

Kings of the City
Mood Vindigo: How they turned a Palm Pilot into keys to the city. Plus: Instant Expert

ONLINE EXTRA: After the Palm Pilot, What Do You Do For An Encore
Dubinsky and Hawkins try their magic touch on Palm's next phase
ONLINE EXTRA: Michael Roberts: Blazing a Telecom Trail for Black Americans
A strategic switch saved the wireless entrepreneur millions - and made him a role model
ONLINE EXTRA: A Short Strange Trip from Hackers to Entrepreneurs
The notorious group called L0pht has gone mainstream, complete with VC funding. But its image could scare off corporate clients


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FRONTIER -- WHAT WORKS

Dodging the Taxman
The Tax Relief Act is anything but, demanding up-front payment on business-sale taxes. Relax: You have other options. Plus: Smart Answer

ONLINE EXTRA: Taxing the Sale of a Company
A 1999 law that crippled many small-business sales may soon get repealed


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FRONTIER -- KEEPING SCORE

B2B services are dying all over the Web. But there are ways to shield your company from the consequences
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FRONTIER -- CHRONICLES

Wheelchair-bound consultant Susan Webb helps other disabled workers land on their feet
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FRONTIER -- DIGITAL MANAGER

Do-it-yourself phone systems deliver more bang for less buck. Plus: Random Access
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FRONTIER -- MY COMPANY

Trying to get a new incinerator O.K.'d brings a rush of heat from City Hall
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FRONTIER -- UNDER 30

Forget canoes and bead-stringing: Pete Findley's Cybercamps turn 10-to-16-year-olds into e-experts


CORRECTION: Last month's story on franchising {"Why Franchisees See Red," Aug. 4} misspelled the name of the owner of U-Save Auto Rental. He is Tom McDonnell.

BW Magazine Cover for Sept. 11, 2000 issue of Frontier
Cover photograph:
Suzanne Opton

Online Extras


FRONTIER ONLINE
The Entrepreneur's Web Site
smallbiz.businessweek.com


TECHNOLOGY
Read the online version of Digital Manager every Tuesday. Consult our Buyer's Guide every day

FINANCE
Look for regular updates on interest rates for small companies and venture capital

WORK & FAMILY
Jill Hamburg Coplan and Pam Mendels balance personal and business lives, Monday and Wednesday

SMART ANSWERS
The online version of our help column for managers of small companies every Tuesday and Thursday

DIARIES
New at frontier Online: "Asian Entrepreneur" follows former investment banker Sandy Oh as she chronicles her adventures at an Internet startup in Singapore. Look for it on Fridays

PLUS:

ONLINE EXTRAS

Create your own sales leads, free online loan searches, and a start-up guide for budding entrepreneurs.

ALSO:
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