BUSINESS WEEK E.BIZ -- CLICKS & MISSES
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At the right price, a Web site like Keen.com, Infomarkets.com, or EXP.com
can be mighty nice. The idea: To do much more than sites where chat-room users
offer amateurish answers. Instead, these sites connect surfers with experts as
diverse as lawyers, auto mechanics, career counselors, and (yes, really) dog
psychics. How do they rate? |
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KEEN |
INFO-MARKETS |
EXP |
| Content |
Infomarkets gets a small minus for a less-than-friendly layout and
for offering little information about who its experts are. Keen
has surprisingly strong people: A question on the Nasdaq shakeout
could be referred to a Wall Street analyst or a venture capitalist.
All are pretty good, EXP probably the best. |
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miss |
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| Community |
These sites depend on how many experts they assemble in one place
and how much they know. Each has thousands of people, but their
skills and qualifications vary. Systems in which customers rate
the answers of the self-appointed experts are only partly developed,
because so few people have submitted ratings. |
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| Commerce |
At Keen, you pay for most advice by the minute. At Infomarkets,
you name the price you're willing to pay and send it off with
your question. EXP's system is the best: You can ask for a
proposal on complex questions, name a price you'll pay for
detailed study, or ask for a one-page answer at a price you name. |
miss |
miss |
Click! |
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