BUSINESSWEEK ONLINE : NOVEMBER 15, 1999 ISSUE
COVER STORY

Merrill's Online Strategy...


-- Attract more customers with online services

-- Integrate online services into existing model

-- Translate experience and knowledge of employees into online content

-- Rethink every business, from research to asset management


...Has Many Pitfalls


-- May cannibalize Merrill's core business

-- Merrill's bureaucracy and culture is hard to change

-- Lower-margin online businesses require deep cost cuts companywide

-- Merrill is playing catch-up on the retail side


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RELATED ITEMS
Merrill's E-Battle

COVER IMAGE: Inside Merrill

TABLE: Merrill's Online Strategy...Has Many Pitfalls

TABLE: Leaping into Cyberspace

TABLE: Merrill's Web Presence

TABLE: Merrill Towers over Schwab...

CHART: ...But Schwab's Market Cap Tops Merrill's...And Schwab's Asset Growth Blows Merrill Away

TABLE: A Slew of Partners

The Architect of Merrill's Digital Future

VIDEO: Q&A with John McKinley

``The Winds of Change Are upon Us'' (extended)

ONLINE ORIGINAL: Online Brokerage Stocks: Is Their Time Coming Again?



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