BUSINESSWEEK ONLINE : OCTOBER 18, 1999 ISSUE
MARKETING

Seamless Fit


By coordinating online efforts closely with its 2,600 retail outlets, Gap hopes to avoid cannibalization and build sales overall. Here's how:

-- If you can't find your size at the store, walk over to the ''Web lounge'' or log on at home. There's greater selection and more sizes online.

-- Bought some khakis on the Web that don't fit? You can return them to any store. It's convenient and gets shoppers into stores.

-- Shoppers and users of in-store computers are encouraged to register for the site. That allows Gap to send weekly e-mails announcing sales, new styles, and even birthday reminders.



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RELATED ITEMS
``Clicks and Mortar'' at Gap.com

TABLE: Fashion Forward

TABLE: Seamless Fit



INTERACT
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