| BUSINESSWEEK ONLINE : AUGUST 16, 1999 ISSUE | ||||||||
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| INFORMATION TECHNOLOGY
How Oracle Corp. Is Harnessing the Web CENTRAL COMPUTER OPERATIONS The company is shuttering close to 40 data-processing centers worldwide and placing its financial and human-resources systems in just two locations--all accessible via a corporate intranet. Result: Expected savings of tens of millions of dollars a year. SALES AUTOMATION SOFTWARE Oracle will begin using its new customer-relationship management software to track field sales, customer service, online sales, and marketing. Result: It expects to get a better grip on what customers have purchased and what quarterly earnings will be. ONLINE SOFTWARE SALES The company will funnel all of its sales through its online storefront. Result: Since many customers will order software directly, salespeople, who will get credit for online orders, will have more time to focus on new accounts and complex orders. ONLINE EXPENSE REPORTS Oracle now requires employees to file their expense reports electronically. Result: With online approvals and no paper to shuffle around, turnaround time has improved from two months to four days. _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ BACK TO TOP |
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RELATED ITEMS Oracle: Practicing What It Preaches TABLE: How Oracle Corp. Is Harnessing the Web INTERACT E-Mail to Business Week Online | |||
