In your article about the new role of big cities in the Information Age, you assert that ''Alvin Toffler, Roger Naisbitt, and other seers in the 1980s predicted that fax machines, the Internet, mobile phones, and similar high-tech gear would eliminate the need for face-to-face interaction'' (''Brighter lights for big cities,'' Social Issues, May 4).

Please explain exactly where you found me denying the need for face-to-face human interaction, since I have spent years in print and on the platform arguing that, even with the best technologies of today, there still is no substitute for some face-to-face contact. In The Third Wave (Bantam, 1981), in a chapter forecasting the current shift to home offices, you will find: '' would be a mistake to underestimate the need for direct face-to-face contact in business, and all the subliminal and non-verbal communication that accompanies that contact.''

Alvin Toffler
Los Angeles

Updated June 11, 1998 by bwwebmaster
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