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Benchmarking ResourcesWEB SITES & SOFTWARE AMERICAN SOCIETY FOR QUALITY (www.asq.org): Offers a best-practices data repository and a registry of consultants. Promotes networking with other benchmarkers. AMERICAN SOCIETY OF TRAINING & DEVELOPMENT BENCHMARKING FORUM (www.astd.org): Provides a forum to benchmark training processes against other companies, statistics on training and development costs. AMERICAN PRODUCTIVITY & QUALITY CENTER INTERNATIONAL BENCHMARKING CLEARING HOUSE (www.apqc.org): Provides articles, lists educational programs and studies, and offers research services available to help benchmarkers. DUN & BRADSTREET BUSINESSCOPE (software): Provides statistical analysis of similar companies, $99. MANAGEMENT ROUNDTABLE (www.trainingforum.com/MRT): Provides a forum for giving and receiving advice, network service, and articles. THE BENCHMARKING EXCHANGE (www.benchnet.com): Offers surveys, market studies, and lists of best-practice companies. U.S. INTER-AGENCY BENCHMARKING & BEST PRACTICES COUNCIL (www.va.gov/fedsbest/index.htm): Provides a calendar of benchmarking events; offers expansive list of related benchmarking Web sites and library resources. U.S. NAVY BEST MANUFACTURING PRACTICES (www.bmpcoe.org): Offers case studies from corporations.
BUSINESS PROCESS BENCHMARKING by Robert C. Camp (ASQ Quality Press, Milwaukee, 1994, $40) THE BENCHMARKING BOOK by Michael J. Spendolini (AMACOM Press, American Management Assn., New York, 1992, $19.95) BENCHMARKING FOR BEST PRACTICES: WINNING THROUGH INNOVATIVE ADAPTATION by Christopher E. Bogan and Michael J. English (McGraw-Hill, 1994, $29.95)
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Updated Apr. 16, 1998 by bwwebmaster
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