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Support Systems
SERVICE COMMENTS
CYBERMEDIA'S OIL CHANGE Online troubleshooters download bug
www.cybermedia.com fixes for any system and software;
$39.95 for one year TuneUp from Quarterdeck provides
similar service
IBM OWNER PRIVILEGES Members who call the help center get
www.pc.ibm.com/privileges priority treatment for the first year,
$100 the first yr. (free for also free software downloads andAptiva owners),
then $20/yr. E-mail to keep system running
smoothly
INTEL ANSWEREXPRESS Pentium users who submit questions
www.answerexpress.com via the Net are promised a callback
$49.95 for CD-ROM, 3 mos. in minutes; service also providesservice; then
$14.95/mo. virus protection, online backup
for files, tips
MICROSOFT Lets you search free online database
www.microsoft.com/support for problem solutions before seeking
90 days free after first call, live help; tech support prices
then $15 to $35 per incident vary by product and time of call
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Updated Apr. 9, 1998 by bwwebmaster
Copyright 1998, by The McGraw-Hill Companies Inc. All rights reserved.
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